Choosing your kitchen company
A local kitchen company is one that is positioned in the area you reside (suburb, city, state or even country). An online kitchen company can be located anywhere in the world. When you select your kitchen supplier you need to consider where they are located. This is important because many countries have different design, manufacturing and service standards to the ones we are accustomed to here in Australia. You will need to consider how a local or online kitchen company operates and how this will impact your new kitchen experience.
Advantages of a local kitchen company
A local kitchen company will give you access to a kitchen design consultant, usually in the comfort of your own home. You can also request a face to face meeting at any stage of your purchase process.
An online kitchen company may need to use agents or approved sellers to afford you this level of service.
Your kitchen purchase is protected by Australian consumer law. The standards to which the local kitchen company operates are also governed by Australian law.
Not all online kitchen companies are located in Australia and therefore they are not necessarily required to adhere to the same standards.
A local kitchen company can act on requests immediately. The response time from your initial enquiry to the time a kitchen design person is seated in your home will be optimised by a company that is located in your local area.
An online kitchen company could be located in a different time zone and may not receive your request until the next business day. This can cause unexpected delays in the process.
You will benefit from the fast-initial contact with a local kitchen company using their online contact and enquiry forms. You will also have the satisfaction of knowing that you can visit your local kitchen company or meet with them as they are physically located in your area.
Having your dream kitchen designed and installed can be overwhelming. Knowing that you can call your local kitchen company at any time to check on their progress is vital.
Online kitchen companies have certain characteristics that can restrict your ability to influence the process, such as; access to a representative when required, time zone differences, language barriers and logistical (freight) options.
Making the right decision for you
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